Changed your plans? You can request a refund within seven days of purchase for unused prep access bought directly from Oyamu. Packages don’t automatically renew. AI credits have their own conditions below, and any stronger legal refund rights still apply.
The policy in brief
You can request a refund within seven calendar days of purchase if your paid prep access is unused. Prep packages do not automatically renew. This policy applies to purchases made directly from Oyamu.
This voluntary policy is additional to your legal cancellation and refund rights, including remedies for access that is not supplied or does not match its description.
What unused access means
Unused access means you have not started a paid practice session or test, opened or downloaded paid lesson or textbook content, or consumed included paid AI credits. Signing in, checking a receipt or using a separately identified free resource does not count as paid use.
If you believe use was recorded incorrectly or someone accessed your account without permission, include that information in your request.
Requesting a refund
Email support@oyamu.com with the subject “Refund request,” your account email, order reference, purchase date and the item you wish to cancel. Do not include payment-card details. A clear statement that you want to cancel is enough to exercise a statutory withdrawal right; you do not have to provide a reason where law does not require one.
An approved monetary refund goes to the original payment method unless another lawful method is agreed. Oyamu will return the refundable purchase amount and applicable refundable taxes without a voluntary-policy processing penalty. Payment-provider or bank posting times can vary. Mandatory refund deadlines take priority over operational estimates.
Extensions, upgrades and duplicate charges
An unused extension or upgrade is assessed as a separate purchase. Refunds do not include access periods or services already lawfully supplied under another order. The order must explain how an upgrade changes the original access period and any credit applied to it.
Duplicate charges, unauthorized transactions, failure to provide purchased access and materially defective service are reviewed separately from the voluntary unused-access policy. Tell support promptly. You do not waive payment-network, bank or statutory dispute rights by contacting Oyamu, and contacting support is not a condition of preserving them.
AI credits
A separately purchased credit pack that is entirely unused qualifies for the seven-day refund policy. A partly used pack does not qualify unless its offer includes a partial refund. Incorrect deductions, unauthorized use, failed service and applicable consumer rights are considered separately.
Check the offer for credit usage, expiration and access requirements. Credits are not automatically replenished through a charge. New expiration or consumption rules do not silently change an existing purchase.
Access, expiration and renewals
Your order specifies when access begins and ends. Prep access ends at the agreed time without an automatic renewal charge. Buying an extension requires another order. Inactivity, an exam postponement or changing study plans does not automatically pause access, but you may ask support about available options.
Canceling unused access ends the license to the refunded materials. Keep a lawful copy of your own notes where export is available. The handling of personal information after account closure is governed by the Privacy policy, not the end of paid access alone.
International cancellation and defective services
Where EU, EEA or UK withdrawal rights apply, you may have fourteen days to cancel a distance purchase. Rules differ for digital content and services. Using a product does not by itself remove every withdrawal right.
For digital content supplied immediately, loss of a withdrawal right requires the express consent, acknowledgment and confirmation required by the applicable law. For services you expressly ask to start early, the law may permit a proportionate charge for work already supplied. Your statutory rights remain where the required conditions are not met.
Mandatory consumer guarantees and remedies for defective or misdescribed services, including applicable Australian and New Zealand protections, are unaffected by this policy.
Third-party purchases and score promises
For purchases through an authorized third party, its refund process may also apply. Contact the seller shown on your receipt.
Our unused-access refund policy does not guarantee a score increase or admission outcome.
Contact Oyamu
Oyamu is operated by Oyamu LLC. For questions about this policy or your account, email support@oyamu.com. Include only what we need to understand your request. Do not send passwords, authentication codes or full payment-card details.